Privacy Policy

Last Updated: May 2025

  1. Introduction

Recovery Auctions LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our auction website, recovery-auctions.com (the “Website”). By accessing or using our website, you consent to the practices described in this Privacy Policy. This Privacy Policy is incorporated by reference into our Terms of Service.

  1. Information We Collect

We collect different types of information from you, depending on how you interact with our website:

2.1 Information You Provide Directly:

  • Account Registration: When you register for an account, we collect your name, email address, phone number, and physical address. If you register on behalf of a company, we collect the company’s legal name, business address, registration number, tax identification number, and the name and contact information of your authorized representative.
  • Communications: If you contact us directly, we may keep a record of that correspondence.

2.2 Information We Collect Automatically:

  • Usage Data: We may collect information about how you use our website, such as the pages you visit, the auctions you view, and your bidding activity.
  • Device Information: We may collect information about your device, including your IP address, browser type, operating system, and device identifiers.
  • Cookies and Similar Technologies: We may use cookies and similar tracking technologies to enhance your experience on our website; understand user behaviour and personalize content. You can manage your cookie preferences through your browser settings.
  1. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide and Maintain Our Services: To operate the Website, manage your account, facilitate auctions, and process transactions.
  • Bidder Verification: To verify your identity and solvency, as outlined in our Terms of Service, to ensure the integrity of our auctions.
  • Communication About Auctions: To contact you with information about upcoming auctions, including links to the auction catalogues. This is a primary purpose for collecting your contact information.
  • Customer Support: To respond to your inquiries and provide customer support.
  • Security and Fraud Prevention: To detect, prevent, and address fraud, security breaches, and other harmful activity.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Improving Our Website: To analyse Website usage and improve our services and user experience.
  1. Sharing Your Information

We do not sell your personal information to any third parties.

We may share your information in the following limited circumstances:

  • With Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting verification processes, processing payments (though we do not share your sensitive financial details, which are handled directly by our payment platform), sending communications, and providing customer support. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Protection of Our Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity, subject to this Privacy Policy.
  1. Your Rights Under the CCPA/CPRA (California Residents)

If you are a California resident, you have certain rights regarding your personal information under the CCPA/CPRA:

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request the deletion of your personal information (subject to certain exceptions).
  • Right to Correct: You have the right to request the correction of inaccurate personal information.
  • Right to Opt-Out of Sale or Sharing: We do not sell your personal information. Under the CPRA, “sharing” includes disclosing personal information for cross-context behavioral advertising.
  • We do not engage in cross-context behavioral advertising and therefore do not “share” your information in that context.
  • Right to Limit Use and Disclosure of Sensitive Personal Information: We do not collect sensitive personal information as defined under the CPRA (e.g., precise geo location, account login credentials in combination with required security or access code, financial account information). Our third-party payment processor handles payment details directly.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

Exercising Your Rights:

To exercise any of these rights, please contact us using the contact information provided in Section 9 below. We will need to verify your identity before processing your request.

5.1 Data Deletion Upon Request and Account Deletion

Data Deletion Request: All users, regardless of residency, have the right to request the deletion of their personal information held by us. Upon receiving a verifiable request for deletion, we will delete your personal information from our systems, unless an exception applies under applicable law (such as for legal compliance, fraud prevention, or maintaining necessary records).

Account Deletion: If you choose to delete your account, we will initiate the process of deleting all personal information associated with your account entirely from our systems. Please note that there may be a brief period during processing, but once completed, your information will be permanently removed, subject to any legal retention obligations.

Re-Registration: If a user whose data has been deleted (either through a deletion request or account deletion) decides to sign up for our services again in the future, they will be treated as a new user and must undergo the complete bidder verification process as outlined in our Terms of Service. We will not retain any previously submitted verification information.

  1. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include [Describe general security measures you take, e.g., encryption, secure servers]. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will also retain information as needed to resolve disputes, enforce our agreements, and comply with legal obligations.

  1. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights under the CCPA/CPRA, please contact us at:

info@recovery-auctions.com

  1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date. Your continued use of the Website after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates.