Frequently Asked Questions (FAQ’s)
Why do you require a credit card to register and bid?
We require a credit card to ensure all our bidders are valid and qualified. This policy assures every participant that all bidders have met the same conditions to bid in our auctions, fostering a fair environment.
Can I look at the items before I bid?
All auction items are displayed with full details and photographs on our website before the sale begins. We strongly encourage you to review all available information there.
For vehicles, pre-auction inspections are available by appointment only. Once you’re a registered member and have made an inquiry, we’ll provide the vehicle’s location via email so you can schedule an inspection. No exceptions can be made outside of scheduled appointments.
Do you ship items?
No, we do not offer shipping for any auction items. All purchased items must be picked up in person.
How long do I have to pay for my items?
Payment is expected as soon as the auction closes. If your credit card fails to process after the auction, our Customer Service team will contact you to arrange an alternate form of payment. Each auction has a strict payment deadline – please review the auction terms carefully.
THERE ARE NO EXCEPTIONS TO DEADLINES. Any item not paid in full by the stated deadline will be automatically charged to the credit card on file for your bidder number. If the credit card is invalid or cannot be charged for any reason, ownership of the items will revert to the Seller, who may resell or dispose of
How long do I have to pick up my items?
You have a maximum of ten (10) days from the auction close to pick up your purchased items. Review the auction terms carefully to understand all deadlines, as there are no exceptions.
Any item not picked up within ten (10) days of the auction close will be considered abandoned. The first buyer will forfeit their bid and any funds paid. Ownership of the item will revert to the Seller, who may then destroy, re-auction, or dispose of the item at their discretion.
Do I have to pay sales tax?
We are legally required to collect sales tax for all applicable sales in California. If you believe you qualify for a California sales tax exemption, you must complete the appropriate form and email it to taxexep@recovery-auctions.com prior to bidding. It is the bidder’s responsibility to ensure we have the correct form on file before payment is made. No refunds of sales tax will be issued after payment has been processed.
How does the Auto-Extend feature work?
If an item receives a bid in the last one (1) minute of the auction, its ending time will automatically extend by three (3) minutes. This feature continues until five minutes have passed without any new bids. It’s designed to prevent “sniping” and give all bidders an equal opportunity to secure an item. We recommend refreshing the auction page frequently in the final moments to monitor bidding activity carefully.
How will I know if I am the high bidder?
You can check your status by viewing your bidder profile or clicking the “review bids” button at the bottom of each auction page. Additionally, we will email your invoice within a couple of hours after the auction closes, listing all items you’ve won.
Is there a Buyer’s Premium?
Yes, a 10% Buyer’s Premium will be charged on every transaction. This covers the costs associated with running the auction.
Can I pay with cash at the time of pickup?
No, we do not accept cash payments. All Payments are made on the website at the time of the auction close. We accept all major Credit Cards.